text.skipToContent text.skipToNavigation

We’re here to help you, so please get in touch if you have a question that isn’t answered in our FAQs

How to contact us

Branch.jpgContact your local branch 


Please use our branch locator to find the contact details and opening hours for your nearest branch. Then, simply drop in or get in touch by phone or email with your enquiry – whichever’s most convenient for you.

Email.jpg Email or phone our customer service team

You can email our customer service team here: customerservice@travisperkins.co.uk. Please make sure you include enough details in your message to help us quickly direct your enquiry to the right person.

phone-icon50x50.png You can also phone us on 0330 1233846.

(Please note: phone line is open between 7am and 6pm Monday to Friday and 9am and 12pm on Saturday)

writeToUs.jpg Write to us

You can also write to our customer service team at this address:

Travis Perkins Divisional Support Centre
9 The Lakes

Please include plenty of information in your letter so we can quickly direct your enquiry to the right department.

Our response times

We aim to be able to get back to you as quickly as our hours of operation allow, and we aim for no customer to have to wait more than 48 hours for a response.

If you contact your local branch, we promise to respond the same day, unless we agree otherwise.

If necessary, you can find the government's online dispute resolution portal here.